What login methods are available in the system?
Available login methods are:
ID and hidden password.
or
ID and certificate saved on a microchip card and PIN.
What is an ID?
It is a unique alphanumerical code assigned by the Bank to system users. It is used to identify the user logging into the system.
Can I change my ID?
No, the ID is assigned by the Bank. The user cannot change his/her ID.
What is an SBI password?
It is a password from the previous internet banking system.
The password must be changed during first system login (appliable to the users migrated from the previous system).
What is a starter password?
A starter password is a Bank-issued one-time password to the system. After the starter password is entered the system requires that a new password be set up and a certificate be generated.
What is a hidden password?
A hidden password differs from a regular password in that it is not required to be entered in whole but merely system-selected characters. The system may ask, for example, for entering the first, the fifth and the eighth character, and will verify the client on that basis. The system may display fewer fields than the password length.
Where can I change my password?
In the ADMINISTRATION module, please select Change password tab.
What is a PIN?
PIN is a password used to secure a microchip card. In the DZ Internet system it is used for login and authorization purposes.
What is a PUK?
PUK is used to unblock PIN.
Can I change my PIN / PUK from the system level?
Yes, to change PIN / PUK from the level of the internet banking system, please select the Card management tab in the ADMINISTRATION module.
What is a certificate / microchip card?
A microchip card is a place which stores user's certificate. Card access is secured by PIN.
Where can I generate my first certificate?
The first certificate should be generated during first login. The system will request PIN and PUK assignment. The, the system will generate a certificate and ask you again to enter PIN. Before you start initiating you card in the system you must have the ToolBox application installed on your computer.
Can I renew / re-generate a certificate?
To renew / regenerate a certificate you, in the ADMINISTRATION module choose the Keys list tab and click the Renew certificate button.
How long is a certificate valid?
A certificate is valid for three years after it is generated.
Can I change the login and order authorization method?
Yes, the User can change the login and order authorization method.
To switch from hidden password and SMS codes to a microchip card, in the ADMINISTRATION module choose the tab Change login and transaction authorization method.
a) To change the login method from hidden password and SMS codes to a microchip card insert the card into the reader and click on the Generate key button. The System will ask you to enter PIN. To complete the process of changing the login method you must again sign PIN and sign the order using the SMS code. If the change was successful an appropriate message will be displayed. The change will be effective upon your next login to the system.
b) To change the login method from a microchip card to a hidden password and SMS codes you must define a mobile telephone number to which SMS codes will be sent, enter the new password, repeat it (the password must comply with security policies) and then click on NEXT. To verify, enter the SMS code sent to the telephone number you entered. Change of the login method must be signed using PIN. The change will be effective upon your next login to the system.
Note. Login method change should only be used in justified cases.
What order signing methods are available in the system?
Available order authorization methods are:
SMS codes sent at the indicated mobile telephone number.
or
a certificate inserted in a microchip card, together with a PIN code.
or
a certificate saved in a file on a disk with a password (only for clients migrated from the previous system).
Where can I find transfers to be signed?
In the PAYMENTS module choose tab View orders.
How can I sign a transfer?
A transfer may be signed after it has been entered, by using the button SIGN or SIGN AND SEND.
What will happen to a transfer which has been sent for processing without the required number of signatures?
A transfer which does not have the required number of signatures will not be sent for processing. The transfer will have the status: Pending acceptance - and may be found in the tab View orders and Orders schedule. The order may be signed using an SMS code or a certificate.
Why has a signed order not been accepted?
The order is not accepted because it has not received the required number of signatures.
Can I use an old system certificate?
Yes, you can. After migration from the old system the users who had a certificate saved in a file on a disk will be able to use it to sign orders.
How can I sign orders with an old system certificate?
When signing an order you must enter the certificate password and then indicate the file with the certificate from the old internet banking system.
How to transfer funds between my own accounts at the Bank?
Choose New internal transfer in the tab PAYMENTS.
How to make a foreign currency transfer to my own account at the Bank (currency conversion)?
Choose New internal transfer in the tab PAYMENTS, selecting the transaction currency. The system only offers the currencies of both selected accounts.
How to make a transfer to a defined beneficiary?
In the selected transfer form choose the defined beneficiary from the drop-down list or search using the option FIND.
How to make a future date transfer?
In the transfer form enter a future payment date. You may also enter a future processing time.
How to make a SORBNET transfer?
In the domestic transfer form choose option SORBNET
(SORBNET transfers are only available for domestic transfers)
Where can I find transfers with a future processing date/ time?
In the PAYMENTS module choose tab View awaiting orders. Correct time format is 00:00.
Where can I find a transfer that has been entered?
In the PAYMENTS module choose tab View orders.
Can I check who signed a transfer?
Yes, the information will be visible in transfer details and in the list of orders as an abbreviation of the signatory's first and last name.
Can I modify a transfer that has been entered?
You may modify a transfer as long as it has not been completed.
To this end, in the PAYMENTS module, in tab View orders, you must find the transfer to be modified and in the Actions column, select Modify. Transfer modification will cause the signatures placed earlier in the transfer to be deleted.
Can I remove a transfer that has been entered?
You can remove a transfer as long as it has not been completed.
To this end, in the PAYMENTS module, in tab View orders, you must find the transfer to be removed and in the Actions column, select Delete.
Removal of a signed transfer requires authorization, an unsigned transfer may be removed without authorization.
Can I duplicate a transfer?
Yes, to duplicate a transfer (enter a new transfer with the same data), choose button Duplicate in the processed transfer details (tab Orders history).
Where can I download / print a transfer confirmation?
A transfer confirmation may be downloaded / printed by clicking on the Print button found in transfer details.
Note: in order to open the confirmation file the Adobe Reader software must be installed on your computer (the program may be downloaded from webpage www.adobe.com)
What does the red exclamation mark icon in the information toolbar stand for?
The red exclamation mark icon indicates that there is a rejected transfer. Clicking on the icon will take you to the list of unread messages where you may find information about the rejected transfer.
A transfer may receive the following status:
In tab View orders:
Saved - the transfer has been entered but has not been signed by any person.
Pending acceptance - the transfer has been signed by at least one person but has not been accepted by all the required persons.
Accepted - the transfer has been signed by all the required persons but has not been sent for processing.
In tab View awaiting orders:
Future processing date - the tranfer awaits completion with a future date/ time indicated by the user.
Awaiting processing - the transfer has been sent to the Bank during an offline session and will be processed once the Bank's accounting system is turned on or waits in the banking system to be processed.
Pending processing - the transfer has been sent to the Bank and awaits processing.
In tab Orders history:
Processed - the transfer has been sent to the Bank and processed.
Partially processed - this status applies to order packages (e.g. payroll package) in which at least one order has been rejected and at least one order has been processed.
Rejected - the transfer has been sent to the Bank but has not been processed.
Removed - the transfer has been removed by the user.
What kind of a beneficiary can I add?
The following types of beneficiaries may be saved in the system:
Domestic (available in the domestic transfer form)
ZUS (available in the ZUS transfer form)
Tax (available in the tax transfer form)
Foreign / SEPA (available in the foreign transfer form)
Direct debit debtor (available for the direct debit module)
Where can I add a new beneficiary?
A new beneficiary can be added from the transfer form level or in the PAYMENTS module by choosing tab Beneficiaries - New beneficiary.
Where can I verify saved beneficiary data?
In the PAYMENTS module choose tab Beneficiaries - List of beneficiaries
Where can I change saved beneficiary data?
In the PAYMENTS module choose tab Beneficiaries - List of beneficiaries. Beneficiary data may be changed by choosing option Modify from the Actions column.
What is a trusted beneficiary?
A transfer to a trusted beneficiary does not need to be signed. NOTE. This option is only available for individual customers. One-time authorization is required to save a trusted beneficiary.
I see no saved beneficiary in the transfer form.
If the beneficiary is saved but is not available in the selected form this means that the beneficiary has been saved as a beneficiary of another type of transfer.
Where can I find my account history?
In the ACCOUNTS module choose tab Account history.
Where can I find bank statements?
In the ACCOUNTS module choose tab Bank statements.
In what format are bank statements available?
Bank statements are available in the PDF and MT940 formats.
How frequently are bank statements generated?
Bank statements are usually generated once a month on the last day of the month. However, it is possible for bank statements to be generated weekly or daily.
What are account groups?
Account groups are sets of accounts defined by the Bank or the user.
On a standard basis the system creates the following groups: Current accounts, Deposit accounts, Mass payment accounts, Loan accounts, Credit card accounts.
The above groups contain particular account types. The groups cannot be modified.
To define your own account groups, in the ACCOUNTS module choose tab Account groups. Under the displayed list of groups there is a button allowing you to add a new group. To add an account to a group choose the appropriate option in account details.
The user may turn on and off the display of all his account groups, including groups of accounts defined by the Bank.
Where can I find a summary of card transactions?
In the CARDS module choose tab Transactions summary
Where can I find card account statements?
In the CARDS module choose tab Credit card account statements or Charge card statements.
Where can I cancel or block a card?
To block a card contact the Customer Service at +48 (22) 515 35 36, 24 hours 7 days a week, 365 days a year or at +48 (22) 505 77 77, Monday throught Friday between 8:30AM and 5:30PM.
Where can I file an application for changing a card limit?
In tab CARDS choose Application for limit change
Where can I view the history of my loan account?
In order to do so, in the LOANS module choose tab Loan account history.
Can I download a loan account statement?
Yes, to download a loan account statement, in the LOANS module choose tab Loan account statement.
How to send a message to the Bank?
In the COMMUNICATIONS module choose tab New message. Messages do not require authorization.
How to send an authorized message?
An authorized message is a Free application available in the APPLICATIONS module - New application (the application must be signed according to pre-defined schema)
Where can I find a list of sent / received messages?
In the COMMUNICATIONS module choose tab List of messages.
What does the red envelope in the information toolbar stand for?
The red envelope indicates that a message has been received. Clicking on the envelope will take you to the list of unread messages.
What does the red exclamation mark icon in the information toolbar stand for?
The red exclamation mark icon indicates that there is a rejected transfer. Clicking on the icon will take you to the list of unread messages where you will find information about the rejected transfer.
Where can I send an application to the Bank?
In the APPLICATIONS module choose tab New application.
Where can I find a list of sent applications?
A list of sent applications is in the APPLICATIONS module on tab List of applications.
Should an application be signed?
Yes, each sent appliation needs to be authorized.
Application status.
An application may receive the following status:
Entered - means the application has been entered but has not been signed by any person.
Pending acceptance - means that the application has been signed by at least one person but has not been accepted by all the required persons.
Accepted - means that the application has been signed by all the required persons.
Sent - means that the application has been sent to the Bank.
Can I remove / modify an application that has been entered?
You can remove or modify an application that has not been sent to the Bank.
Is it possible to duplicate a previously entered application?
Yes, the system has a functionality supporting duplication of applications. It enables creation of an application populated with the data from a previously entered application. The duplicated application will, however, not have the signatures placed on the previous application.
What is a context?
A client context is a functionality which enables access to accounts within a single CIF (applicable to the users who have access to accounts of at least two clients).
Can I change the default context?
Yes, to automatically log into a selected context visible immediately upon login, please choose tab My settings in the ADMINISTRATION module, select the default context and save the changes.
Can I check what system rights I have?
To find about about your rights for a selected context, you must choose tab My rights in the ADMINISTRATION module.
Can I find out what actions I have completed in the system and how do I do it?
To obtain information about completed actions, please select tab History of system events in the ADMINISTRATION module.
Can I check the mobile telephone number for incoming SMS codes?
Yes, to check the mobile telephone number for SMS codes you must choose the ADMINISTRATION module and then tab User profile. The telephone number will be shown in field Mobile telephone number for SMS codes.
Does the system have a notifications option?
Yes, you may be notified of Correct login, Error login, Blocked access and Rejected transfer. A notification may also be sent to an email address or by an SMS. You may also choose the option of notifications on the system webpage.
To set up notifications, choose tab Notifications in the ADMINISTRATION module. In order to use that option, please provide your email address and mobile telephone number.
Can I import a prepared file with transfers / beneficiaries?
Yes, to import a prepared file, choose tab Import / Import in the ADMINISTRATION module. To import the file you must choose the right template type and indicate the prepared file with transfers / beneficiaries.
Can I define my own file import template?
Yes, the system allows you to define your own file template compatible with the CSV format.
Can I include various types of transfers / beneficiaries in an import file?
No, you must include transfers of the same type in the file.
Can I stay with the previous internet banking system?
No, the old internet banking system has been disconnected. The user cannot return to the previous system.
My microchip card has been lost/ stolen. What do I do?
In the case of a lost/stolen microchip card, please notify the Bank immediately.
My mobile telephone has been lost/ stolen. What do I do?
If the mobile telephone to which SMS codes are sent is lost or stolen you must promptly notify the mobile telephone operator and the Bank to that effect.
How should I end my sessions in the system?
For security reasons, after ending each session in DZ Internet, you should log out of the system using button LOG OUT in the top orange bar.
What is a security image?
A security image ensures additional security for your account. It is found under the information toolbar. A DZ Internet user may set up one of the Bank-defined security images. The security image may be changed in the ADMINISTRATION module on tab My settings (the change will be visible upon next system login or after changing the work context).
Note: if after logging out of DZ Internet the security image is different than that you have selected please refrain from any further work in the system and contact the Bank immediately.
What is an offline mode?
The offline mode means that the DZ Internet system works without being connected to the Bank's accounting system. Such a situation occurs when the Bank's main accounting system runs data processing. Currently, the offline mode is set up to run from about 6:00 PM to about 6:00 AM.
The offline mode allows you to enter, sign and send transfers which, however, will not be processed until data processing ends.
Presented data are as of the date given next to the information about working in the offline mode.
What are acceptance schemas?
Acceptance schemas are used to define the persons authorized to sign orders. If an order is not signed according to the acceptance schema it will not be sent for processing. You may find the description of how to define acceptance schema in [link to the filw with Instructions on Defining Schemas]
How to fill out the Client Identification Data Sheet correctly?
DKK:
A Client Identification Data Sheet is an attachment to the agreement. It consists of two sections:
Company sheet
In the Company sheet you should:
Complete client data
Select the sheet type:
New - for the company which submits the sheet for the first time
Replacement - for the companies which already use DZ Internet and wish to overwrite all the previous settings and users
Additional - for the companies which already use DZ Internet and wish to add a user or change rights
Identify the bank accounts to which company users will have access. (NOTE: The Payroll Account Number and the Social Fund Account Number should be entered in the fields designated specifically for that purpose.
Define acceptance schemas. The instructions on defining acceptance schemas are found in: [link to the file with Instructions on Defining Schemas]
Enter the Password for telephone orders (for the clients using that functionality)
Enter the Password for Banking Infoline (only for the clients using that functionality)
NOTE: In order for a sheet to be approved by the Bank it should be signed by authorized persons and bear the company seal according to its representation rules. (Specimen Signature Sheet).
User Card.
The User Card should be completed with the data of the user who is to have access to company accounts.
A correctly completed User Card should contain:
The name of the company for which the card is submitted
Card type:
New - for a new user
Rights replacement - the card replaces the previous card of that user
Rights change - the card changes indicated rights
Removal - the user is removed from the company
The acceptance group to which the user has been assigned (only for the users entitled to authorize orders). The acceptance group must be shown in the Company Card.
User personal data
Mobile telephone number to whcih SMS codes and the starter password will be sent.
Defined rights to the system - where a right is being assigned, please select Add, and where a right is being removed, select Delete. The right to the Payroll Package should be defined separately. A user may be assigned SuperUser rights - such a person will be able to change other company users' rights and account access levels.
Defined access level to accounts listed in the Company Card. If the user rights level is identical for all accounts (apart from the payroll account and the social fund account) you may select All.
Available levels of access to accounts are:
View - the user will be able only to view the account.
Entry - the user will have the right to enter and save orders.
Sign - the user will have the right to authorize orders.
Send - the user will have the right to send orders for processing.
You must specify whether the user is to have each of the rights levels.
The level of rights to the payroll account and the Social Fund account should be specified in the appropriate boxes.
User signature
Note: in order for the card to be approved by the Bank it should be signed by authorized persons and bear the company seal in accordance with the data entered in the Specimen Signature Sheet at the Bank.
What are the computer requirements?
To use the internet system you must have a computer with Internet access, equipped with one of the followign web search engines:
MS Windows Vista, MS Windows 7:
MS Windows XP, MS Windows 98 Second Edition:
Linux (i386) Red Hat 3 update 8, Red Hat 4 update 4, Novell SUSE 9.x, 10.1:
MacOS X v 10.4.x (Intel)
Note:
The search engines marked with an asterics (*) support digital signatures only for the keys stored in a file on a disk (not on external carriers).
The system works well in resolution 1024x768 or higher.
